Support

Where can I see my data?

There is a QR code and URL on your IAQ device. Scan the code or visit the URL in any website browser such as Safari, Chrome, Firefox, etc. Or go to https://dash.sensables.io/ and enter the code found on your IAQ device.

My data does not appear to be updating.

Power off your device by unplugging it from the wall. Wait 5 minutes, then plug it back in.

If your data is still not updating, it may not be able to connect. Each device is powered by a cellular connection. Like your phone, sometimes it is not able to connect depending on where it is located. You can try moving it to a different side of the room.

If it still won't connect, do not worry. You can connect it to your WiFi network. See the "WiFi Support" section on this page.

Wifi Support

By default, the device supports connecting your device to Wifi. This is advantageous for many reasons, but the biggest is more frequent updates to your dashboard.

To connect to Wifi, power on your device, stand within 10 meters of it, and bring a device such as an iPhone, Android, or a laptop computer.

Use this device to scan for available Wifi networks. A Wifi network named "IAQ_Wifi_Configuration" will show up. If it does not, make sure the IAQ device has been powered up for at least 30 seconds. Additionally, if your device allows it, toggle Wifi on and off. Going into "Airplane Mode" accomplishes this as well.

Once you find the Wifi network, connect to it. There is no password. Once connected, go to a website browser such as Safari, Chrome, Firefox, etc. and type in the following website address: "192.168.4.1" and hit enter/return. This will bring you to a page where you can configure the Wifi for the IAQ device. The title on the page is "IAQ Wifi Manager".

On this page, it will show the available Wifi networks nearby. Select your home Wifi name from the list. Then enter your password for your home Wifi network. Ignore the "Hostname" field at the end. Then click "Save and restart".

That is it! You've now configured your device to use Wifi!

Dashboard Settings

Webhook

By enabling the webhook, all data sent from the device will be also sent to this URL.

The body of the POST request is a JSON payload containing all the sensor readings, an example payload is below:

{
    "temperature": 25,
    "humidity": 43,
    "iaq": 94,
    "voc": 1,
    "co2": 757,
    "gas": 178087,
    "pm1": 11,
    "pm25": 13,
    "pm10": 13,
    "radon": 0,
    "mq7": 0,
    "mq4": 0,
    "mold": 0,
    "smoke": 0,
    "co": 0
}

The name of the device that the data is from is located in a header value. The name of the header is "device-name".

The webhook call from our system has a short timeout of 5 seconds. If the request is not processed the call will be terminated. Only one attempt is made to send the data.