IAQ Help Center

Welcome to the IAQ Help Center! Thank you for your purchase. The purpose of this page is to help you get the most out of your IAQ device. Your journey to increased happiness and health starts now.


Quick Start Guide

Let’s Get Started

1. Place Your Device

Select a location you wish to monitor. You can move the device later, but if you move it to a completely new home or location, recalibration is recommended. Calibration can be performed anytime from the Settings page located at the URL on the bottom of your device.

2. Plug It In

Connect your device to a power outlet using the included cable and power adapter (located below the device).

3. Scan the QR Code or Visit the URL

On the bottom of your device, you'll find a QR code and a URL. Scan the QR code or enter the URL in any web browser on your phone, computer, or tablet. This will bring you to the Dashboard, which displays all your IAQ device’s data in real-time.

4. Optional: Configure Alerts

Go to the Settings page to customize alerts. Enable email and text message notifications for issues such as high temperature, low humidity, mold detection, or flammable gases. These alerts ensure you stay informed in real-time.


Troubleshooting

Common Issues and Solutions

Device Not Powering On

  • Ensure the device is securely plugged into a power outlet. Try a different outlet if needed.

Unable to Connect to Wi-Fi

  • Verify your Wi-Fi credentials.
  • Restart your router and the device.
  • Ensure your network supports 2.4 GHz if required.

Inaccurate Readings

  • Place the device in a well-ventilated area.
  • Avoid positioning it near heat sources or vents.
  • On the settings page, click "Recalibrate". The device will recalibrate in 30 minutes.


Optional Helpful Tips

Wi-Fi Connection

Each device has a built-in cellular connection for easy setup. For enhanced functionality, connect the device to your home’s wireless network. This will increase the frequency of air quality checks, providing quicker notifications.

  1. Use your phone near the device (within ~10 meters).
  2. Connect to the network named "IAQ_Wifi_Configuration" (no password required).
  3. Open a browser and type "192.168.4.1" into the address bar.
  4. Enter your home’s wireless network credentials and click "Save and Restart."

Customizing Device Colors

By default, the device’s indicator light glows green when air quality is good. You can change this color via the Settings page on your Dashboard.

Webhook Integration

You can enable a webhook to send all sensor data to a custom URL for advanced integrations. The POST request contains a JSON payload with sensor readings, such as:

{

  "temperature": 25,

  "humidity": 43,

  "iaq": 94,

  "voc": 1,

  "co2": 757,

  "gas": 178087,

  "pm1": 11,

  "pm25": 13,

  "pm10": 13,

  "radon": 0,

  "mq7": 0,

  "mq4": 0,

  "mold": 0,

  "smoke": 0,

  "co": 0

}

The device name is included in the "device-name" header. Note: The webhook has a 5-second timeout, and only one attempt is made to send the data.

Calibration

Your device is pre-calibrated but can be recalibrated at any time via the Settings page. Calibration is recommended when moving the device to a new location or if the data seems inaccurate. Follow these steps:

  1. Ensure the air quality is good: open windows, turn on HVAC air circulation, and avoid chemicals near the device.
  2. Initiate calibration from the Settings page.
  3. Wait approximately 30 minutes for the process to complete.


Frequently Asked Questions

  • How does it connect?
    The device has a built in cellular connection to send data to the proverbial cloud. The device can be configured to use a WiFi connection if for some reason the cellular connection cannot connect.
  • What is the small hole in the side for?
    This hole is for air intake into the device to get a clean reading of a constant flow of fresh air. Take care not to block this hole.
  • What type of connection does the device use for power?
    The device includes a power block and USB-C cable for power.
  • What do the colors mean that the device shows?
    Green means the air quality is good. Red means the air quality is poor. White means the device is establishing a connection. Blue means a connection has been established. Purple means the device has successfully transmitted data. Orange means the device is updating.
  • What counties does this device work in?
    The device works anywhere! It uses a cellular connection supported in over 190 countries. If the cellular connection does not work for any reason, the device can be connected to a WiFi network.
  • What color is the case for the device?
    The device is black with a slight galaxy like finish. Quite memorable if you ask us!
  • What is included in the box?
    The contents include the IAQ device, power block, USB-C, and a help guide card.
  • Where is Sensables headquartered?
    The Sensables team is located in San Diego, California!


Need More Help?

Our customer support team is here to assist you. Contact us at support@sensables.io