Refund Policy

Returns

If, for any reason, you decide to return product that you purchased from us for a refund or exchange, you must notify us within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received, we will send you an email to notify that we have received your returned item. We will inspect all returned items and will notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days after the notification of your refund.

For those items opened and used, we will charge you a restocking fee that is 15% of the pre-tax cost of the item.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, you should contact us by submitting a request in order to obtain a returned material authorization(“RMA”) to support@sensables.io. 

Shipping

To return your product, you should mail your product to:

302 Washington St 150 STE 16517, San Diego, CA 92103

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

When you return your item, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If, for any reason, you want to return or exchange a Sensables product that you purchased from our website, you must reach out to us no later than 30 days after the date of purchase (the “Cancellation Period”). Sensables will only cover exchange shipping costs for defective units of US orders within the 30-Day Cancellation Period; return or exchange shipping costs for international orders not covered.

Once we receive your return package, we will issue you a refund or send you a new device. Any returns initiated after the 30-Day Cancellation Period will not be processed.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Warranty Terms

The warranty applies to IAQ Device for 24 months from date of purchase. No verbal extensions or modifications to the warranty are enforceable.

Warranty Limitations

The Warranty provided by Sensables may be voided at Sensables’ discretion if a product manufactured by Sensables is damaged due to customer misuse or acts of nature. This includes, but is not limited to:

  • improper use by the customer
  • mechanical damage from physical impact
  • moisture or water intrusion into the product’s housing
  • damage caused by environmental factors such as wind, hail, rain, animals, or insects; and
  • electromagnetic damage resulting from power surges, overvoltage, or lightning strikes

To maintain the validity of the Warranty, all repairs and modifications—including software updates—must be carried out by Sensables. Any unauthorized attempts to open, modify, or repair the product or its software will void the Warranty. Sensables does not authorize third parties to perform repairs on its products.

Post-Repair Warranty

All products repaired by Sensables shall be covered by the Warranty for a period of six months from the date of repair. This additional warranty does not reduce any existing warranty periods applicable to the product.

Return Costs

If a product is covered by the Warranty, Sensables will bear the shipping costs for its return to the customer. For products outside the Warranty, the customer is responsible for all shipping costs to and from Sensables. An estimated return cost will be provided in the repair invoice, which must be paid before Sensables returns the repaired product.